About Our Services
Q: What is Photobrush Photo Restoration Services?
A: Photobrush Photo Restoration Services is a professional photo restoration service that repairs and restores damaged or old photographs, helping to bring back the memories and value they hold.
Q: How does photo restoration work?
A: We use professional-grade software and our team’s expertise to digitally repair and restore your photographs. We fix issues like scratches, tears, fading, discoloration, water damage, and more.
Q: How long does photo restoration take?
A: The duration of the restoration process depends on the extent of the damage in the photograph. However, we usually return the restored photos within 5-10 business days.
Pricing and Payments
Q: How much does photo restoration cost?
A: The cost of restoration depends on the complexity and extent of the damage. Once we assess your photo, we will provide you with a quotation.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, PayPal, and bank transfers.
Data Security
Q: Is my data secure with PhotoBrush Photo Restoration Services?
A6: Yes, your data security is our utmost priority. We use robust and commercially acceptable means to protect your personal data.
Q: What happens to my original photographs after the restoration is completed?
A: Your original photographs will be deleted from our servers within 30 days of the completion of the restoration process, unless you request us to hold them longer.
Using the Website
Q: How do I order a photo restoration service?
A: You can order our services directly from our website. Navigate to the ‘Shop’ page, upload your damaged photos, fill in the necessary information, and submit. We will assess your photos and contact you with a quotation.
Q: How will I receive my restored photos?
A: We will email you the restored photographs in high-resolution digital format. If you wish, we can also mail you physical prints for an additional charge.
Order Process and Turnaround Time
Q: Can I rush my order for faster delivery?
A: Yes, we do offer a rush service for an additional fee. The availability of this service depends on our current workload. Please contact us for more information.
Q: Can I see a proof or sample before the final restoration?
A: Yes, we can provide a watermarked sample of the restoration before finalizing it. Please note that additional charges may apply for changes made after this stage.
Technical Aspects
How do I scan my photos for restoration?
You should use a flatbed scanner and set the resolution to at least 600dpi for smaller photos. Save the scans in a lossless format such as TIFF or PNG. If you only have a JPG version, that can also work, but keep in mind that this format may not contain as much detail.
I don’t have a scanner. Can I take a photo of my photo instead?
We highly recommend scanning for best results. However, if you don’t have a scanner, you can take a photo of your photo. Be sure to do it in natural light without flash to avoid glare. Alternatively you can send the photograph to us and we can scan the photo and send it back for a nominal charge.
Q: What format should I use to send my photos?
A: We accept photos in all popular formats (JPEG, PNG, TIFF, etc.). However, for best results, please send us high-resolution scans of your photographs.
Q: In what format will I receive my restored photos?
A: You will receive the restored photographs in a high-resolution JPEG format. We can provide other formats (PNG, TIFF, etc.) upon request.
Q: Can I get physical prints of my restored photographs?
A: Yes, we offer printing services for an additional fee. Prints can be mailed to your preferred address.
User Account
Q: How can I create an account?
A: To create an account, click on the ‘Sign Up’ button on our website and follow the prompts. Having an account allows you to track your orders and streamlines the ordering process.
Q: I forgot my account password. How can I reset it?
A: Click on ‘Forgot Password’ on the login page and follow the instructions to reset your password. You will need access to the email account associated with your user account.
Miscellaneous
Q: Can every photo be restored?
A: While we are able to restore most photos, there are cases where the damage is too extensive for a satisfactory restoration. We will inform you during the initial assessment if your photo falls into this category.
Q: Can you colorize black and white photos?
A: Yes, we do offer a colorization service for black and white photographs. Please contact us for more information and pricing.
Q: Can you restore photos that have been written on or have ink stains?
A: Yes, in most cases we can digitally remove writing or ink stains from photographs. The success of this process varies depending on the extent and location of the text or stains.
Q: What if my photograph is torn into pieces?
A: If you have all the pieces of your torn photo, we can digitally reconstruct the image for you. The quality of the final result will depend on the number of pieces and the extent of the damage.
How are you able to restore photos that are severely damaged?
A We employ a variety of digital techniques, including but not limited to, digital painting, color correction, cloning, and more. Our professional restorers meticulously work on each photograph to restore it to its former glory. In some circumstances we may utilise AI to implement face recovery.
Q: Can you restore faded photos?
A: Yes, we can restore faded photos. We use a variety of techniques to bring back the original colors and contrast.
Q: Will my restored photos be used on your website or advertisements?
A: We value your privacy. We will not use your photographs for any purpose other than the restoration service, without your explicit consent.
Q: Can I ask for changes after I have received my restored photo?
A: Yes, your satisfaction is important to us. If you’re not fully satisfied with the restoration, please contact us within a week of receiving the restored photo and we’ll be happy to make reasonable adjustments.
Q: Can I get a refund if I’m not satisfied with the restoration?
A: Customer satisfaction is paramount for us. If you are unhappy with our work, we offer a revision or a refund policy, as outlined in our Terms of Service.
Q: How can I contact Photobrush Photo Restoration Services for further queries?
A: You can reach us through our ‘Contact Us’ page on our website, or email us directly at support@photobrush.co.uk. We aim to respond to all queries within 24 hours.
For any further queries not covered in this FAQ, please do not hesitate to get in touch with us. We are here to help you!